Environmental Services privacy notices

Privacy notice for taxi and private hire complaint. 

Who we are and what we do

Elmbridge Borough Council are what is known as the ‘Controller’ of any personal data that you provide to us. For further information please see our corporate privacy policy.

What we need for processing your complaint

We require you to provide your contact details.

Why we need it

We need them in order to process and investigate your complaint.

If you do not provide this information the complaint cannot be processed or investigated.

What we do with it

The information that you provide will be held by the council and will be accessed by authorised Council employees. Sometimes we may need to share this information with the police for the purposes of investigation.

How long we keep it

Your personal data will be removed from our database in line with our retention policy of a maximum of 6 years after the complaint subject's licence lapses.

What are your rights?

These are contained in our corporate privacy notice.