Report an emergency incident

In an emergency always call 999. It is an emergency when a crime is being committed, there is a risk of injury or there is a risk of serious damage to property.

Flooding

For information on reporting flooding, see who to contact about flooding. 

Power cuts

If you experience a power cut:

• visit UK Power Networks: Powercut and type in your postcode to view a live power cut map
• call 105 free of charge from a landline or mobile phone to report a power cut or damage to the electricity network
• visit Power Networks for the latest updates 

Stay clear of power lines. Electricity lines that are down or causing significant risk to the public should be reported to 999.

Priority Service Register

The Priority Service Register provides extra help to those registered during a power cut.  Visit Power Networks Priority Service for more information and how to register.

Trees

If you need to report a fallen, damaged or dangerous tree, please check who is responsible for dealing with it before reporting. 

Trees on highways

If a tree is on a highway verge, blocking a road or creating another emergency situation, Surrey Highways is responsible.  Call the Surrey County Council Contact Centre on 0300 200 1003 or report a fallen tree online.

Trees on private land

If a tree is on private land (such as front or back garden), the owner of the land is responsible for the tree.  

If the tree has fallen across the road, you can report to Surrey County Council Highways (details above).   

View our list of tree surgeons who could help in an emergency. 

Trees on Elmbridge land

Trees on Elmbridge Borough Council-owned land include trees in:

• cemeteries
• council-run car parks
• commons, heathland and countryside sites
• centres for the community
• open spaces, parks and recreation grounds

If you are making a report between 24 December 2024 and 2 January 2025, call our out of hours team on 0300 3690576. 

At all other times, report a tree on Elmbridge-owned land that poses a danger to pedestrians or vehicles online.  

Dangerous structures

To report an unsafe structure, visit: Elmbridge Building Control: report a dangerous structure. 

Debris on the pavement

If there is dangerous debris on the pavement, please report it via dirty streets. 

Suspected terrorism

Call the anti-terrorist hotline: 0800 789 321 to report something suspicious or visit GOV.UK: Report suspicious activity to MI5.

Call 999 in an emergency.

Non-emergencies

Call 101 to report a non-emergency crime or contact Surrey Police online.