test
test
Customer service standards
We are committed to providing high-quality services. Find out what you can expect when you contact us or use our services.
Our commitment to you
We aim to:
- treat you with respect, courtesy and professionalism
- respond to your enquiries promptly and clearly
- provide accurate and up-to-date information
- make our services easy to access and use
- listen to your feedback and use it to improve
Opening hours
We are open from 8:45am to 5pm, Monday to Thursday, and 8:45am to 4:45pm, Friday.
Find out more: how to find us and contact us.
When you contact us
We aim to:
- answer 80% of phone calls within 60 seconds
- respond to letters, emails and online enquiries within 10 working days
- acknowledge complaints within 3 working days and provide a full response and resolution within 10 working days
Feedback and complaints
We welcome your feedback. You can make a comment or suggestion or submit a complaint.
More information
For more information read our customer access strategy.