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Request a call from the licensing team
Information on making a phone call request and when you can expect to hear from us.
We are working to enhance our service to our licensing customers. While we do that, we ask for your patience as we introduce this call back service.
You can complete the phone call request form to request a call from a member of the licensing team - they will call you within 3 working days.
Complete the phone call request form
Calling for advice
We do not currently provide an incoming phone enquiry service. Please complete the phone call request form and a member of the team will call you within 3 working days. We prioritise to reply to the most urgent enquiries first.
Visiting you at the Civic Centre without an appointment
We do not currently provide a drop-in service. Please complete the phone call request form and a member of the team will call you within 3 working days.
Updates on progress of taxi driver licence applications
If you have submitted an application for a taxi or private hire licence, the processing timeframe is 30 working days from the date the application is deemed valid. An application is valid once all supporting documents are correctly submitted and payment is made.