ASB case review

Antisocial behaviour (ASB) case reviews give victims and communities the right to request a review of their complaints. If the request meets the threshold, the local Community Safety Partnership will carry out a review. Agencies will share information, review actions taken and consider further steps.

Who is it for

ASB case reviews are for:

• victims of antisocial behaviour - this could be an individual, business or community group
• someone acting on behalf of the victim- this could be a carer or family member, MP, councillor or professional person

You can submit an ASB case review request if you:

• have reported 3 separate, but related, antisocial incidents to agencies in the last 6 months, and the problem persists
• are aware that other people in the local community have reported separate, but related, antisocial incidents to agencies in the last 6 months and the problem persists

You cannot submit an ASB case review if:

• the agencies involved have given you a timeframe for actions to be completed and this has not yet expired
• the agencies involved have taken action but you are unhappy with the conduct of a particular agency - this should be dealt with through the agency's complaints procedure

How to request an ASB case review

To request an ASB case review, you need to provide details of 3 separate incidents of ASB you've reported, or the names of 5 other people who have reported the same incident, along with your name and contact details.

Complete an ASB case review request (formerly known as Community Trigger)

After you submit an ASB case review request

Your request will be handled by the local Community Safety Partnership. This includes:

• Elmbridge Borough Council
• Surrey County Council
• Surrey Police
• other agencies or organisations, such as housing providers

We’ll respond within 25 working days of receiving your request.

We’ll review the information you’ve provided to check if it meets the ASB case review threshold. If it does, the case will be reviewed. This may involve sharing information with:

• the police
• housing providers (including social landlords)
• environmental health
• social care and health services

A panel of senior representatives from the relevant agencies will meet to:

• confirm whether the threshold has been met
• identify an appropriate and proportionate action plan

The panel will discuss the issue you’ve raised, review what action has already been taken, and consider further actions to resolve the problem.

You’ll receive a written response with the panel’s decision.

If you’re unhappy with the outcome, you can contact the Office of the Police and Crime Commissioner.

We welcome the opportunity to review antisocial behaviour cases. However, we may reject a request if it’s considered prejudicial, discriminatory, malicious, unreasonable or vexatious.

More information on ASB case reviews (formerly known as Community Triggers)

The number of community triggers received by relevant authorities in Surrey and their use of other tools introduced by the Antisocial Behaviour Crime and Policing Act 2014:

• 2016 to 2017: 0 Community Trigger submissions
• 2017 to 2018: 1 Community Trigger submissions - this did not meet the threshold for review
• 2018 to 2019: 3 Community Trigger submissions - these did not meet the threshold for review
• 2019 to 2020: 5 Community Trigger submissions - these did not meet the threshold for review
• 2020 to 2021: 6 Community Trigger submissions - 1 did not meet the threshold for review
• 2021 to 2022: 8 Community Trigger submissions
• 2022 to 2023: 8 Community Trigger submissions  - 1 did not meet the threshold for review
• 2023 to 2024: 7 Community Trigger submissions
• 2024 to 2025: 4 Community Trigger submissions