Online payments (Adelante) accessibility statement

This accessibility statement applies to online payments made through the Adelante system.  

This website is run by Elmbridge Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels and fonts
• zoom in up to 300% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website?

This website meets the accessibility guidelines. 

Feedback and contact information

If you need information on this website in a different format, please contact the communications team:

• email communications@elmbridge.gov.uk
• call 01372 474 474

We’ll consider your request and get back to you in five working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the communications team:

• email communications@elmbridge.gov.uk
• call 01372 474 474

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Find out how to contact us.

We have an audio induction loop in our main reception. 

You can also pay using our automated phone payment system for council tax, business rates and penalty charge notices. Call 0330 088 4695 24 hours a day and pay using a touch tone phone.

Technical information about this website’s accessibility

Elmbridge Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. 

Preparation of this accessibility statement

This statement was prepared on Tuesday 22 September 2020. It was last reviewed on Tuesday 22 September 2020. 

This website was last tested on Tuesday 22 September 2020. The test was carried out by Adelante.