MiPermit (parking) accessibility statement

This accessibility statement applies to car park permits (MiPermit).

This website is run by Elmbridge Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels and fonts
• zoom in up to 300% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website?

We know some parts of this website are not fully accessible:

• Calendar control does not accept keyboard navigation, which is being reviewed. However, the date input can be typed into separately from using the control.

Feedback and contact information

If you need information on this website in a different format, please contact the communications team:

• email communications@elmbridge.gov.uk
• call 01372 474 474

We’ll consider your request and get back to you in five working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the communications team:

• email communications@elmbridge.gov.uk
• call 01372 474 474

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Find out how to contact us.

We have an audio induction loop in our main reception. 

Technical information about this website’s accessibility

Elmbridge Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Our supplier plans to fix the following issues by the end of September 2020:

• Calendar control does not accept keyboard navigation, which is being reviewed. However, the date input can be typed into separately from using the control.

What we’re doing to improve accessibility

Our supplier is reviewing the issues outlined and plan to fix these by the end of September 2020.

Preparation of this accessibility statement

This statement was prepared on Tuesday 22 September 2020. It was last reviewed on Tuesday 22 September 2020.

The site is tested before each release using WebAIM Accessibility Evaluation Tools.