Main website accessibility statement

This accessibility statement applies to the main Elmbridge Borough Council website.  This website links to several other Elmbridge sites and subdomains.  Some of these are skinned to look like our main site.  See accessibility for more information. 

This website is run by Elmbridge Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels and fonts
• zoom in up to 300% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website?

We know some parts of this website are not fully accessible:

• most older PDF documents are not fully accessible to screen reader software
• our Contract registers page may contain inaccessible documentation in order to meet transparency requirements

Feedback and contact information

If you need information on this website in a different format, please contact the communications team:

• email communications@elmbridge.gov.uk
• call 01372 474 474

We’ll consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the communications team:

• email communications@elmbridge.gov.uk
• call 01372 474 474

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Find out how to contact us.

We have an audio induction loop in our main reception.

Technical information about this website’s accessibility

Elmbridge Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some PDFs on this website are not fully accessible, with various WCAG 2.1 issues.

Disproportionate burden

The following PDF documents were considered to be a disproportionate burden to fix at the time of publication, but will be reviewed again in the future:

• Air Quality Action Plan
• How we work out the council tax for 2021/22
• Major movements between the 2020/21 original estimate and the 2021/22 budget
• Elmbridge Borough Council spending plans
• Statement of account
• Elmbridge Borough Council capital programme
• 2019-20 LG annual audit letter
• Housing - allocations policy
• Street trading fees and charges
• Guidance for making an application for a new street trading consent
• Local Housing Needs Assessment
• Water Cycle Study
• Local Market Appraisal 
• Land Availability Assessment

Content that’s not within the scope of the accessibility regulations

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Our website includes the use of online maps, which are exempt under the regulations. 

If there is a document on this website that you're unable to use, email communications@elmbridge.gov.uk to request an accessible alternative document.

What we’re doing to improve accessibility

We continue to review our use of non-HTML and PDF documents on the website.

We regularly test the site to ensure we are maintaining its accessibility.  

How this site was tested

The site was manually checked and tested for accessibility. Future tests will be carried out using Site Improve automated testing. 

Preparation of this accessibility statement

This statement was prepared on Tuesday 6 June 2023. It was last reviewed on Tuesday 6 June 2023.