Explore Elmbridge accessibility statement

This accessibility statement applies to Explore Elmbridge. 

This website is run by Elmbridge Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels and fonts
• zoom in up to 300% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website?

We know some parts of this website are not fully accessible:

• the following pages contain maps:

1. Property explorer
2. Map explorer
    

• the refuse and recycling section of property explorer is not compatible with some screen reader tools
   
• the your councillors section of property explorer is not fully compatible with screen reader tools

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the communications team:

• email communications@elmbridge.gov.uk
• call 01372 474 474

We’ll consider your request and get back to you in 5 working days.

If you would like further information about the content of any maps or data on Explore Elmbridge, please contact customer services or the GIS team:

• email gis@elmbridge.gov.uk
• submit an online contact us form
• call 01372 474 474

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Find out how to contact us.

We have an audio induction loop in our main reception. 

Technical information about this website’s accessibility

Elmbridge Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

The following are non-compliant because they fail WCAG 2.2 success criterion 4.1:

• the refuse and recycling section of property explorer is not compatible with accessibility tools such as screen readers or text adjustments
• the your councillor section of property explorer is not compatible with some screen reader tools

Content that’s not within the scope of the accessibility regulations

• Maps - the accessibility regulations don't require us to fix online maps and mapping services, as long as essential information is provided in an accessible digital manner for maps intended for navigational use

What we’re doing to improve accessibility

Explore Elmbridge pages are built using iShare version 6.0.

Preparation of this accessibility statement

This statement was prepared and reviewed on Tuesday 10 June 2025.

This website was last tested on Tuesday 10 June 2025. A manual audit and testing of the services was carried out by Elmbridge Borough Council to the WCAG 2.2 AA standard using Helperbird and other freely available browser extensions. We also completed an accessibility test using Site Improve.